Remote work is good news for entrepreneurs. By doing away with the need for pricey commercial spaces, it’s possible to hire a team and expand your company sooner than ever. Rather than having to wait until your profits are soaring, you can get started with expansion as the moment you’re earning a stable amount. And, that’s fantastic news all around.
But, you don’t need us to tell you that nothing in business is as simple as it sounds. Sadly, remote work also has its downsides. Namely, it’s difficult to present a united front when you’re all working from home, sometimes at great distances from each other. If you aren’t careful, customers will soon have different contact details for each one of you. And, that could be off-putting. After all, any company knows about the importance of keeping things as simple as possible.
With that in mind, let’s consider some of the ways your remote team can present a united front and make things easier.
A shared knowledge
Your remote team need to have a shared knowledge of every customer you deal with. It won’t do any good if only one person knows the ins and outs of a customer profile. It’s a long-winded way of operating which simply won’t serve you, and could frustrate customers in the long run. To make sure that doesn’t happen, consider simple ways you can share information remotely. Your best option here would be to install cloud services like those offered by www.safebitsolutions.com. These ensure that, as long as they have access to the internet, your team can access customer files. It can help everyone to stay on the same page and guarantees your customers never speak to someone who isn’t in the know.
The same phone number
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Phone numbers are always a pressing problem when it comes to remote work. If you don’t think this through, your customers will end up with four different mobile numbers for your one company. And, that’s going to lead to issues in no time. To avoid this confusion, consider using VoIP services instead of personal phones. This ensures that all your remote workers are contactable through one business number. Again, all this requires is an internet connection and a compatible phone. As well as sparing you hassle, this is sure to look professional and is a step you need to take.
Get together for meetings
What happens when you have a big client conference call? Does one of you attend solo and leave you looking like a small operation? Or, do you all turn up and show a united front? Obviously, the latter should be your aim, but how can a remote team achieve this? In truth, it’s all down to the meeting software you use. Options like those discussed at distantjob.com are your best bet here, as they ensure you can all take part with ease. It doesn’t matter if your client can see you aren’t together. The point is that you show a united front regardless.