Are You Giving Your Customers The Right Impression?

How well have you crafted your customer experience? Yes, you’ve got a website, and you’re manning chat services for as many hours a day as you can manage, and yet there are some people out there who are still unsatisfied with what you’re offering. And they’re much more vocal than the people who are shopping with you and enjoying what they’re experiencing! 

Giving your customers the right impression takes a bit more effort than you might think. And that’s what this post is here to help with. Because you’ve spent a lot of money to craft the perfect customer service experience, and you want to be sure your resources are being put to good use! So without further ado, here are some ways to ensure you’re giving your customers the right impression. 

Work From a Professional Place

First of all, you’re going to need to set yourself up in a professional place. Of course, if you can’t do this long term, being able to make use of cafe backdrops or co working spaces are just fine too. It’s just important to remember that first impressions stick around, and if you’re inviting a client or a customer over, and you’ve only got a messy house and a small, personal office to sit them down in, you may just ruin your chance at a profit here. But if you do only have a home office to bring people round for meetings, there are a few quick changes you can make. First of all, a general tidy up would do you the world of good. Make sure there’s no pens and paper all over the place, and files are in the cabinet, and get the vacuum on the floor. And it doesn’t have to be expensive to make things look a bit more professional either. You can buy some cheap, soft lamps to make the lighting more office-like, and put a mirror up on the wall to make the room look bigger. Pop a rug on the floor, in either deep blue or dark stripes, and you’ll have a ready to go working office that’ll make people take a double look.


Make Sure They Like the Website

Then you’re going to have to focus on your digital profile. When you’re in business, it’s important to set one of these up and pay close attention to it, because this is what the majority of your customer base are going to come across first. This is your chance to make a good first impression, and that won’t happen if the website is out of date, hard or slow to use, and has absolutely nothing relevant on it. So what do you do? How do you go about improving your website from a customer’s point of view? Well, you need to focus on the UX element first of all – the customer experience. There are many different variables that affect your UX, and it can be hard to manage all of them at the same time, and that’s why software such as Userzoom exists. Be sure to download a package like this to make sure your customer experience efforts really pay off. But in the meantime, get to know the factors involved, as we mentioned earlier. These include things like usability, accessibility, desirability, and most importantly, how valuable the content and information you offer are. What you do as a business must be relevant to the person’s needs, and showing this off is key to drawing more and more people in, especially if you’re offering very competitive prices!


Work on Your Interpersonal Skills

You’re also going to have to work on your interpersonal skills, in order to give your customers the right impression. First of all, you’re going to need to think about the way you communicate, both in words and non verbally, to ensure people feel at ease around you, especially when you’re trying to make a sale. Don’t worry, your interpersonal skills are a lot more polished off than you may think! You’re using them every single day when you’re talking to your friends and family, after all, and you just need to turn your mind to a more professional character here. You need to learn to listen properly, as well as pick up on emotional signals (which is all about your inner emotional intelligence skills), and then you’ll need to think about negotiation. Negotiation skills are the most important here. You need to be able to find a common ground you and your customer/client can meet on, as well as solve conflicts and put them to bed whenever they arise. There’s a real knack to negotiation that a lot of people don’t have, but when you know the bases of persuasion, you’ll be able to refine your skill here a lot better. 


Make Sure You’re Saying the Right Things

And following on from the point above, you need to make sure you’re saying the right thing at all times. Of course, the pressure is going to be on here, but when you’ve had a bit of practice, it should come a lot easier to you! There are some basic things you should say to customers, and when you know them, you can build up some speech templates to use whenever the situation calls for it. Always let a customer know just how helpful you can be – ask how you can help, or if they’re doing just fine on their own. Also, make sure they know how to reach you, and that you’re always ready to give them your contact details. And always remember that being honest with customers, or giving them as much of the picture as possible, is always going to work out in your favor. Giving your customers the right impression takes a lot of effort and refining. Make sure you keep the above tips in mind if you’re trying to build up a reputation for good customer service, and never forget about your online presence either!


3 Simple Ways to Boost Your Self-Confidence

Whether you’re in a leadership position, you’re a new employee somewhere, or you just want to feel better about that date you have coming up in a few weeks, people want to boost their self-confidence for a variety of reasons. Part of it has to do with your overall mental health. Feeling more confident can help to lower feelings of stress and anxiety. So, it’s a way to take care of your health while taking active steps forward in life. You don’t need to hit the gym every single day or know everything there is to know about the Cosmetics industry to look and feel your best – inside and out. Instead, let’s look at a few simple, practical ways you can boost your self-confidence and carry that with you throughout your daily routine. 

  1. Visualize Who You Want to Be

When you look in the mirror each morning, are you happy with the person looking back? Who do you really want to be? What would you like to see yourself doing in five years? Some people don’t think visualizations work, but that’s simply not true. By visualizing who you want to be, you’re really setting a mental goal for yourself. When you know what you want your life to look like, you can start taking active steps toward getting there. Visualization can provide you with the blueprints you need to start making positive changes that will boost your self-esteem and self-confidence every day, so you can reach that goal of who you want to be.


  1. Do One Thing That Scares You Every Day

This might sound like an old, corny saying, but it’s incredibly effective. It’s more than just an inspirational quote. It’s something you should live by if you want to grow in life. It’s a psychological fact that the more scared you feel about something, the scarier it will become. So, by facing a fear every day, you are taking away its power over you. You are showing that fear that you’re stronger, and you’re overcoming it. By doing something every day that scares you, no matter how big or small, you can prove to yourself again and again that you have nothing to be afraid of, and no fear is going to get the best of you.


  1. Take Care of Yourself

Again, you don’t need to spend hours worrying about vanity. While maintaining a sense of pride in your physical appearance can be helpful, you should be focusing on your health in other ways. Getting regular exercise for the health benefits instead of worrying about how you look will help to boost your confidence quickly. You’ll feel better, have more energy, and you’ll be able to tackle more things each day. It’s also important to eat a healthy diet and make sure you’re getting enough sleep each night. Adopt a self-care routine that makes your health and relaxation a priority. It will reduce stress and help you to feel better about yourself.


It doesn’t have to be hard to boost your self-esteem, even if you’ve struggled with it in the past. Keep these tips in mind as you move forward, and take the reins of your own life.


Smash Your Credit Card Debts With These Tips

It can be a lengthy and arduous journey to get rid of your debts. When you get stuck in the system, it is hard to get out of it. In an effort to pay the first one off, you get into debt and then get yourself deeper into debt. – Before you know it, you have credit cards – and other debts – just about everywhere. Suddenly, one debt that was manageable is now completely out of hand.     

There are ways out of it though if you are frugal, motivated and self-disciplined. It is going to take some hard work and sacrifices, but if you really want to do it, you can. Are you ready?  Let’s focus on credit cards and store cards for now. You have run up some big bills on them, and now you are struggling with the minimum balance every month, let alone the added interest and charges, right?

Go and grab those kitchen scissors and cut your credit cards up. After all, you cannot use them if they are in pieces at the bottom of the trash can, right? That means that you are no longer racking up unmanageable levels of debt and can start to take action to deal with them. This really does involve only two options at the moment: increase your income or cut your expenditure. In some cases, the Debt to Success System BBB might be able to help as well. 

Increasing your income involves fewer sacrifices or changes to your lifestyle, but is much more difficult. Unless you get a better-paid job or have a boss who is willing to give you a significant pay rise, it is very unlikely. Therefore, you need to look at cutting your expenditure. Do you have something that you could sell lying around the house or apartment? Try  Craigslist. Facebook marketplace and eBay; they are all perfect ways to get rid of excess things, pulling in a  little extra cash and at the same time making some more space in your house. You could have a yard or garage sale as well. Pay off or reduce some of your debts with whatever you make from selling stuff.

To bring in additional cash, you might also look at other side hustles. That may be advertising your babysitting or tutoring skills, taking on freelance work or, if you have the spare space, taking in a lodger or a roommate to split the bills with. 

The other choice is to slash your outgoings. If you can walk to work or school instead of taking the bus or jumping in a cab, do it. Instead of wasting $10 at the local coffee shop every, take a packed lunch to work with you and a flask of coffee. Look at all the subscriptions that you pay out for-are you watching Netflix every month enough to spend money on it, or are you reading the magazine enough to make the subscription worth it? Can you watch free TV or go to the library and take out magazines?