Are You Giving Your Customers The Right Impression?

How well have you crafted your customer experience? Yes, you’ve got a website, and you’re manning chat services for as many hours a day as you can manage, and yet there are some people out there who are still unsatisfied with what you’re offering. And they’re much more vocal than the people who are shopping with you and enjoying what they’re experiencing! 

Giving your customers the right impression takes a bit more effort than you might think. And that’s what this post is here to help with. Because you’ve spent a lot of money to craft the perfect customer service experience, and you want to be sure your resources are being put to good use! So without further ado, here are some ways to ensure you’re giving your customers the right impression. 

Work From a Professional Place

First of all, you’re going to need to set yourself up in a professional place. Of course, if you can’t do this long term, being able to make use of cafe backdrops or co working spaces are just fine too. It’s just important to remember that first impressions stick around, and if you’re inviting a client or a customer over, and you’ve only got a messy house and a small, personal office to sit them down in, you may just ruin your chance at a profit here. But if you do only have a home office to bring people round for meetings, there are a few quick changes you can make. First of all, a general tidy up would do you the world of good. Make sure there’s no pens and paper all over the place, and files are in the cabinet, and get the vacuum on the floor. And it doesn’t have to be expensive to make things look a bit more professional either. You can buy some cheap, soft lamps to make the lighting more office-like, and put a mirror up on the wall to make the room look bigger. Pop a rug on the floor, in either deep blue or dark stripes, and you’ll have a ready to go working office that’ll make people take a double look.

 

Make Sure They Like the Website

Then you’re going to have to focus on your digital profile. When you’re in business, it’s important to set one of these up and pay close attention to it, because this is what the majority of your customer base are going to come across first. This is your chance to make a good first impression, and that won’t happen if the website is out of date, hard or slow to use, and has absolutely nothing relevant on it. So what do you do? How do you go about improving your website from a customer’s point of view? Well, you need to focus on the UX element first of all – the customer experience. There are many different variables that affect your UX, and it can be hard to manage all of them at the same time, and that’s why software such as Userzoom exists. Be sure to download a package like this to make sure your customer experience efforts really pay off. But in the meantime, get to know the factors involved, as we mentioned earlier. These include things like usability, accessibility, desirability, and most importantly, how valuable the content and information you offer are. What you do as a business must be relevant to the person’s needs, and showing this off is key to drawing more and more people in, especially if you’re offering very competitive prices!

 

Work on Your Interpersonal Skills

You’re also going to have to work on your interpersonal skills, in order to give your customers the right impression. First of all, you’re going to need to think about the way you communicate, both in words and non verbally, to ensure people feel at ease around you, especially when you’re trying to make a sale. Don’t worry, your interpersonal skills are a lot more polished off than you may think! You’re using them every single day when you’re talking to your friends and family, after all, and you just need to turn your mind to a more professional character here. You need to learn to listen properly, as well as pick up on emotional signals (which is all about your inner emotional intelligence skills), and then you’ll need to think about negotiation. Negotiation skills are the most important here. You need to be able to find a common ground you and your customer/client can meet on, as well as solve conflicts and put them to bed whenever they arise. There’s a real knack to negotiation that a lot of people don’t have, but when you know the bases of persuasion, you’ll be able to refine your skill here a lot better. 

 

Make Sure You’re Saying the Right Things

And following on from the point above, you need to make sure you’re saying the right thing at all times. Of course, the pressure is going to be on here, but when you’ve had a bit of practice, it should come a lot easier to you! There are some basic things you should say to customers, and when you know them, you can build up some speech templates to use whenever the situation calls for it. Always let a customer know just how helpful you can be – ask how you can help, or if they’re doing just fine on their own. Also, make sure they know how to reach you, and that you’re always ready to give them your contact details. And always remember that being honest with customers, or giving them as much of the picture as possible, is always going to work out in your favor. Giving your customers the right impression takes a lot of effort and refining. Make sure you keep the above tips in mind if you’re trying to build up a reputation for good customer service, and never forget about your online presence either!

 

Smash Your Credit Card Debts With These Tips

It can be a lengthy and arduous journey to get rid of your debts. When you get stuck in the system, it is hard to get out of it. In an effort to pay the first one off, you get into debt and then get yourself deeper into debt. – Before you know it, you have credit cards – and other debts – just about everywhere. Suddenly, one debt that was manageable is now completely out of hand.     

There are ways out of it though if you are frugal, motivated and self-disciplined. It is going to take some hard work and sacrifices, but if you really want to do it, you can. Are you ready?  Let’s focus on credit cards and store cards for now. You have run up some big bills on them, and now you are struggling with the minimum balance every month, let alone the added interest and charges, right?

Go and grab those kitchen scissors and cut your credit cards up. After all, you cannot use them if they are in pieces at the bottom of the trash can, right? That means that you are no longer racking up unmanageable levels of debt and can start to take action to deal with them. This really does involve only two options at the moment: increase your income or cut your expenditure. In some cases, the Debt to Success System BBB might be able to help as well. 

Increasing your income involves fewer sacrifices or changes to your lifestyle, but is much more difficult. Unless you get a better-paid job or have a boss who is willing to give you a significant pay rise, it is very unlikely. Therefore, you need to look at cutting your expenditure. Do you have something that you could sell lying around the house or apartment? Try  Craigslist. Facebook marketplace and eBay; they are all perfect ways to get rid of excess things, pulling in a  little extra cash and at the same time making some more space in your house. You could have a yard or garage sale as well. Pay off or reduce some of your debts with whatever you make from selling stuff.

To bring in additional cash, you might also look at other side hustles. That may be advertising your babysitting or tutoring skills, taking on freelance work or, if you have the spare space, taking in a lodger or a roommate to split the bills with. 

The other choice is to slash your outgoings. If you can walk to work or school instead of taking the bus or jumping in a cab, do it. Instead of wasting $10 at the local coffee shop every, take a packed lunch to work with you and a flask of coffee. Look at all the subscriptions that you pay out for-are you watching Netflix every month enough to spend money on it, or are you reading the magazine enough to make the subscription worth it? Can you watch free TV or go to the library and take out magazines?

 

How to Feel On Top of Everything

There are no two ways about it: organization is a skill. It’s not something that comes naturally to everyone, and yet finding ways to make order out of chaos is an essential part of finding success. Too often, your life can start to feel overwhelming, as personal, financial, family and work concerns all start to pile in on each other. It can be hard to know where to begin. In fact, getting a bit more organized in how you approach these hurdles can be the difference between coping with them masterfully, or letting them get the better of you. Here are three ways to help yourself by prioritizing and organizing key areas.

Space

You might not realize it yet, but the space around you is fundamental to your mental health and how you’re able to approach the world. A messy, disorganized work area makes it much harder for your brain to concentrate on tasks, and more likely to get distracted. Before attempting to tackle the problems in front of you, always make sure you’re working in a clean, tidy, organized space. This can be difficult if you live in a small apartment, or somewhere you’re not happy with. Overcome this by choosing a nook in your home and decorating or arranging it into a peaceful corner that you feel comfortable spending time in. By creating this space for yourself, you will be saving time later on by being able to focus your thoughts without the outside distraction of mess and chaos.

Money

Financial worries, whatever your age or situation, can take up an enormous amount of mental energy. After all, money is connected to almost every area of your life. Aside from needing it to remain in a stable position with your home and health, it also allows you to eat well, socialize with your friends, and generally enjoy the quality of life you need. For all these reasons, feeling pressure over money, whether through bills or loans, can be highly distracting. It’s important to take these money worries by the throat – use a DTSS review or another method to see what could help you to reduce your loans – and get started on achieving fiscal stability. Once you are comfortable with your finances, your mind will be liberated to think about other things, and you will find that your productivity shoots through the roof.

Time

Time is the ultimate barrier, and we all wish there were a few more hours in the day. Sadly, that’s probably not within your power to fix. Some people try to create more time by working late or rising early, but that too is an inefficient strategy – without decent sleep, your brain won’t be as effective, and you will take longer to accomplish simple tasks. No, the best way to maximize your time is simply to organize it. If you have multiple separate tasks to accomplish, create a schedule, and block off sections of time to deal with each task. This will help you focus, and stop you from jumping between tasks as you’ll know you will work on each one eventually.